COVID-19 Guidelines

As the UK Government restrictions imposed due to Coronovirus are changing, so is the guidance for self catering accommodation, and we are endeavouring to keep up with daily bulletins and new recommendations. We have been awarded the Good to Go accreditation and have completed the AA Covid-19 Confident Assessment.

In line with industry standards, we are trying to avoid any face to face contact with our guests. Our ‘Check-in’ procedures are minimal, as bookings have been made well in advance. While you are at Honeysuckle Lodge contact can be made by phone, text or email should there be any issues.

We have revised our Terms and Conditions to take account of cancellation due to Coronavirus, and will be happy to refund guests in full if they are unable to travel due to local Tier restrictions or national Lockdown. We still require a 30% Holding Deposit to book your preferred dates, but this will be refunded in full if you are unable to travel, or if we are unable to open the cottage to guests.

Our QR Code Poster for the cottage is in place, to be used in conjunction with the new NHS Track and Trace App for smart phones, launched on 24th September 2020. The poster includes information about downloading the App. if you have not already done so. This is not compulsory as we also have our own Covid form, which guests must complete. The form will be in the cottage on your arrival, and will be collected after you have left.

Meantime we are prepared for the battle against Coronavirus.

We have installed a foot operated hand sanitising station in the entrance hallway. Non essential items that cannot be sanitised have been removed from the cottage, grouping others such as pillows, books, games and maps together into blue or green week items to match your door key fobs. Our cleaning procedures have been updated in line with new industry standards, and our checklist ( see below) will be available. Tv remotes will be in sealed plastic pouches, and packs of bathroom and cleaning products will be prepared well in advance of your stay.

New laminated ‘Welcome to Honeysuckle Cottage’ sheets have been prepared detailing all the changes that will affect your stay, in line with Social Distancing Advice, and new Industry Standards for self catering accommodation. There are now two Information Folders, blue and green, with laminated sheets of instructions for appliances etc. and instructions for your departure.

You will be asked to complete a form for all members of your party detailing their Covid-19 experience. We are obliged to retain these details and telephone contacts for 21 days following your departure, only to be released to NHS Track and Trace Teams if requested to do so. In line with GDPR, your details will then be destroyed. We will contact you during your stay to make sure no-one has Covid symptoms, and again after you have left in order to complete the Covid form.

If any of your party do feel unwell or show signs of Coronavirus you must inform us immediately and contact NHS 111 or NHS 119 for further advice. In line with Government Guidelines, the patient must self isolate at the cottage along with the rest of your party and book a Coronavirus test. You are asked to let us know the result, to be recorded on your Covid-19 enquiry form. There is no problem if the test result is negative. A positive test means that your party must self isolate at home for the following 14 days and therefore arrange to leave as soon as possible. If the patient is too ill to travel home you will be liable for the cost of remaining at the cottage beyond your departure date. We can arrange for delivery of essential items to the cottage if necessary during your quarantine.

Duvets and pillows are changed between parties of guests. Beds will be made up to your requirements before your arrival, but you are asked to strip the beds of duvet covers, sheets, pillowcases, and mattress and pillow protectors, and along with towels, bath mats, and kitchen linen these should be placed into the plastic bin liners and then the laundry bags provided, for collection. A separate bag will be provided for duvets and pillows, to be stored for at least 72 hours before re-use. Along with our rigorous new cleaning regime, these measures have been introduced to reduce viral transmission, as far as possible and practicable for all our guests.

As part of the Check-out procedure, you will also be asked to empty the fridge/freezer and place all rubbish in the appropriate bins outside.

PLEASE BE AWARE: Guidelines may change from day to day.

Our new leaflets are available to download, but they may be out of date before they even reach the website!

Please contact us if you have any questions about our new protocols.